Q. What the Big Give Emergency Relief?

A: An online giving platform to help all South Central Texas nonprofits who want to use it to raise funds during time of crisis.


Q. When is the Big Give Emergency Relief?

A: The site will open on Thursday, March 19 and will close to transition to the regular Big Give platform on May 31.


Q. What are the terms of service to participate in Big Give Emergency Relief??

The terms of service outline the rules and responsibilities for participating agencies as well as Big Give. Please review them here.


Q. Which organizations can participate in the Big Give Emergency Relief?

A: IRS-approved and compliant 501(c)(3) nonprofit organizations located in and around San Antonio


Q. How long will it take to verify my agency?

A: Usually 1-2 business days. Be extra careful when entering your agency information as any errors will cause a delay in verification and site presence


Q. Is there a fee to participate?

A. There is no sign up fee to have your agency listed on the site


Q: Why do you require the last four digits of the nonprofit administrator’s Social Security number and date of birth for a nonprofit’s donation payouts?

A: Give Gab is an online platform that collects, processes, and distributes money in the form of donations from supporters to organizations, and they fall under certain regulations, in particular, for US based organizations, they are required to abide by the compliance laws that are part of the Patriot Act.

In short, Give Gab needs to verify that the individual who is signing up an organization to collect donations, is who they say they are and is authorized to do so. And, we need to verify that the organization is a legitimately registered corporation. Collecting this information helps us streamline donation processing and payouts with our underlying payment processor (Stripe) and the financial institutions that they work with. More importantly, we have a duty to our users that when they choose to support a cause with a monetary gift, that money is going where they expect it to go! You can read a full explanation here, including how this information is stored.


Q. Who can donate?

A: Anyone and everyone is encouraged to donate to the nonprofit(s) of their choice. All donations are eligible for a tax deduction. Contributions can be made via credit and debit card, as well as ACH deposit. Donations will be processed and receipted by GiveGab.


Q. Is there a minimum donation?

A: Yes. The minimum donation is $10. There is no maximum.


Q. Who is GiveGab?

A: GiveGab is an online platform that helps nonprofits raise money, engage donors and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy to use products that allows organizations to function in a more streamlined manner.


Q. How will donations be distributed?

A: Each donation made online through the Big Give Emergency Relief website to a participating nonprofit will be disbursed directly from GiveGab via direct deposit to the nonprofit in 5-7 business days.


Q. How much of my donation goes to the nonprofit?

A: Of your donation, 5.2% + $0.30 will be retained by the credit card companies, GiveGab and The Nonprofit Council.

The complete breakdown is as follows:

  • 2% GiveGab service charge for building and maintaining a highly secure hosting site. This covers the building and maintenance of the website, live event customer service, donation processing, and other resources.

  • 2.2% + $0.30 credit card charges on all gifts made with Visa, MasterCard, and American Express. These are standard charges from each credit card company for donations made online. If you give to multiple organizations in one transaction, this fee will be charged to each separate gift within that transaction. Individuals who donate more than $100 will be given the opportunity to pay via electronic debit. The associated fee is $3.00 per transaction and would take place of the 2.2% + $0.30 credit card fee.

  • 1% service charge to the Nonprofit Council for hard costs related to platform management.

    In 2019, 93% of donors chose to cover all of the processing fees. By choosing to cover the fees, the nonprofit(s) of your choice will receive 100% of your intended gift.


    Q. Who will receive my contact information?

    A: The organization(s) you choose to support will have access to your contact information. It is up to you to tell the nonprofit if you would like to remain anonymous to the public, should the nonprofit choose to publicly thank you. Your information would be used solely to email your donation receipt for tax purposes and send personal thank you messages.


    Q. Can I make donations via a mobile device?

    A: Yes! Simply visit www.thebiggivesa.org on your mobile device.


    Q. Can a donor make recurring gifts?

    A: Yes! If you choose, you will now be able to use the Big Give Emergency Relief platform to give to your favorite causes monthly, or schedule your preferred timing.


    Q: How can I create a giving campaign for the organization of my choice?

    A: All you need to do is search for the organization on our system and click the Fundraise button. After that, an email will be delivered to your inbox with all of the instructions you need to get started.